FAQs
General Questions
Where does Brite Horizon provide support?
Brite Horizon is licensed to provide services across the state of Ohio, supporting individuals in numerous locations.
What distinguishes Brite Horizon from other providers?
We pride ourselves on delivering a wide range of personalized services tailored to each individual’s unique strengths, preferences, and aspirations. Our focus on quality is reflected in our regular assessments and stakeholder feedback, ensuring we meet the highest care standards.
What constitutes a developmental disability?
A developmental disability refers to a chronic condition that significantly affects individuals aged five and older. It arises from mental or physical impairments that emerge before age 22, resulting in substantial limitations in important life activities and necessitating coordinated support services.
What is the mission of Brite Horizon?
Our mission is to empower individuals by honoring their choices and helping them achieve their dreams and goals through customized support services.
What inspired the name Brite Horizon?
The name Brite Horizon is rooted in a story of kindness that reflects our dedication to providing hope and support to those in need.
Questions for Parents and Guardians
Whom should I contact with concerns?
If you have any concerns, please reach out to the program supervisor or manager assigned to your family member. If the issue remains unresolved, you can escalate it to their supervisor.
How are staff members vetted?
We conduct thorough background checks that include criminal history, driving records, and reference verification. Family involvement in the selection process is encouraged when possible.
What funding sources are available for services?
Our services can be funded through a variety of sources, including federal Medicaid waivers, state funds, and private pay options. Contact Brite Horizon office for more details.
Are meetings scheduled for my convenience?
We strive to hold meetings at times that are convenient for parents and guardians, including after work hours and weekends, while also accommodating the schedules of other professionals involved.
Questions for Individuals with Disabilities Seeking Services
How are staff members screened for employment?
Our screening process involves comprehensive background checks and reference validation. Family members are encouraged to take part in selecting caregivers whenever feasible.
How can I maintain contact with friends and family?
We prioritize your relationships and provide resources to help you stay connected with loved ones through calls, visits, and various forms of communication.
What happens if my support needs change?
We understand that needs can evolve over time. Our services are flexible and designed to adapt, ensuring that your support aligns with your changing goals. Our staff will work closely with you to update your plan as necessary.
How does Brite Horizon ensure my satisfaction with services?
Your feedback is crucial to us. You can share concerns directly with our staff, and we conduct regular satisfaction surveys to gather your insights. Your voice is important!
Questions for Staff and Potential Employees
How do I report issues or policy violations?
Brite Horizon has established clear protocols for reporting issues, which will be outlined during your orientation. You can always request more information from your supervisor or HR department.
How can I apply for a job at Brite Horizon?
You can submit your resume via email, or in person at our locations. We also welcome online applications through our website.
Is there an employee incentive program?
Yes! We offer referral bonuses for employees who successfully recommend new hires who meet performance criteria.
What opportunities for advancement exist?
Brite Horizon is growing and offers various career advancement opportunities. For information on current openings, please contact your local HR representative.
What training do new employees receive?
New staff undergo a comprehensive orientation that includes training in company policies, safety protocols, and best practices for working with individuals with developmental disabilities. Ongoing training opportunities are also available throughout the year.
Home Healthcare Services
Are your home care services exclusively for seniors?
No, our services cater to individuals aged 2 and up, addressing a diverse range of diagnoses. In fact, about half of our clients are under 21 years old.
Is it cheaper to go to a nursing home than to hire caregivers for home care?
Not typically. Nursing home costs have risen sharply in recent years and can often be double the price of home health care services. Brite Horizon provides personalized, compassionate care right at home, helping you avoid the high expenses associated with nursing facilities.
Can I arrange for a caregiver to come just a few hours a week?
Yes, definitely! We understand the challenges faced by family caregivers and are here to offer support. Whether you need assistance for a few hours each week or full-time care, we can create a flexible schedule that works for you and your family.